Refund policy

Refund Policy

We aim to provide a positive and supportive experience for all participants. We understand that, from time to time, circumstances may change or unexpected situations may arise.

For this reason, refund requests are considered on an individual basis rather than through a fixed policy. If you feel you may be eligible for a refund, we encourage you to speak directly with the instructor responsible for delivering your item. They will be best placed to understand your situation and provide guidance.

When reviewing any request, we take into account the specific circumstances, including the nature of the item, the timing of the request, and any relevant details you are able to share. Our goal is always to reach a fair and reasonable outcome.

We kindly ask that you raise any concerns or queries as early as possible, as this helps us to support you more effectively and explore suitable options together.

If you are unsure about anything, please don’t hesitate to get in touch—we’re here to help.